RETURN & REFUND PROCESS

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Send Us Return Label

1. Click the 'Start A Return' Button below (returns can be made within 15 days of receiving the item).

2. Fill in your order number and Email or Phone to find your order.

3. Select the item(s) you would like to request, specify the reason, and make an online submission.
After submitting your return or refund request, we will notify you of the request's status by email.

●RETURN & REFUND: After we approve your return request, you will receive the 'Return Details' by email.

1. Please write down the order number and email address on the paper (or the after-sales service card) and send it with the package.

2. Provide the logistics company and tracking number on the refund request page once the courier has been shipped.

3. If your item is eligible for a refund, the funds will be returned to the original form of payment within 7-10 business days of being processed.

Note: 
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.

●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.

Note:
Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@goelia.com.au

RETURN POLICY

Return Time

Please submit your return request within 15 days of your package being delivered.

Return Cost

Customers are responsible for shipping costs, customs, and tax fees.

Processing Time

It usually takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-3 business days of being processed.

The returned items will NOT BE ACCEPTED in the following cases

① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash mark and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable; （Final sale items)
⑥ Goods beyond the after-sales service time;
⑦ Goods for which postage has not been paid in advance; (paid postage on delivery is not accepted)
⑧ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.

If any of the above situations occur, the items will be returned to you at an additional cost.

Notes: 
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.

RETURN ADDRESS

We offer several return addresses for international customers. Before proceeding, please ensure that you submit a Return Request and receive approval. Upon approval, we will provide instructions along with the correct return shipping address for sending the package.

For Australia Orders:

Receiver: PING YIN
Tel: 02 9221 8884
Address： GOELIA Mid City Store, L00.62-64-65, Pitt Street Mall, 197 Pitt Street Sydney NSW 2000
Notice: The above phone number is only for filling in return information.

You need to return the merchandise to our warehouse in Sydney, Australia.

For Europe & USA Orders:

Receiver: SF Return A0192
Tel: +852 6856 5288
Address：14 Commercial Ave STE A, ALBANY, New York, 12205, USA
Notice: The above phone number is only for filling in return information.
We suggest opting for a logistics company that provides signature services for returns, such as UPS, FedEx, DHL, etc.

You need to return the merchandise to our warehouse in Chicago, the United States.

We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office. 

For UK Orders:

You need to return the merchandise to our warehouse in Coalville, the United Kingdom.

For Singapore Orders:

You need to return the merchandise to our warehouse in Singapore.

For Japan Orders:

Receiver: Chuyang
Tel: +65 81117551
Address：Jewel Changi Airport, #B1-250, Singapore
Notice: The above phone number is only for filling in return information.

You need to return the merchandise to our warehouse in Tokyo.

For orders from other countries/regions:

Receiver: Du Juan
Tel：+852 62808857
Address：2204, 22/F., Chinachem Johnston Plaza, 178-186 Johnston Road, Wan Chai, Hong Kong, 999077
Notice: The above phone number is only for filling in return information.

You need to return the merchandise to our warehouse in Hong Kong, China.

Notes:
① We do not accept returned items that have not been processed and submitted first.
② Please do not return your items to the address marked on the parcel you received.

FAQs

If you have any question, please contact us by email at support@goelia.com.au. We will response you within 24 hours.