1. Click the 'Start A Return' Button below (returns can be made within 15 days of receiving the item).
2. Enter your order number and email address or phone number to locate your order.
3. Select the item(s) you wish to return, specify the reason, and submit the request online.
Once your return or refund request is submitted, we will notify you of the status by email.
●RETURN & REFUND: After we approve your return request, you will receive the 'Return Details' by email.
1. Please write the order number and email address on a piece of paper (or the after-sales service card) and include it in the package.
2. Once the courier has shipped, provide the logistics company and tracking number on the refund request page.
3. If your item qualifies for a refund, the funds will be returned to the original payment method within 7-10 business days of processing.
Note:
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and affix it to the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.
●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.
Note:
Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@goelia.com.au
Please submit your return request within 15 days of receiving your package.
Customers are responsible for the shipping costs, customs duties, and taxes.
It typically takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be credited back to the original payment method within 1-3 business days of processing.
① Goods that have been washed;
② Items with damage caused by the customer;
③ Incomplete items, such as removed hang tags, washed marks, or missing accessories;
④ Items stained with makeup, perfume, cigarettes, deodorant, hair, or any other substances that affect resale value;
⑤ Items that were clearly marked as non-returnable at the time of purchase (Final Sale items);
⑥ Items outside the after-sales service period;
⑦ Items for which postage has not been prepaid (COD postage is not accepted);
⑧ If you do not include your email and order number on the return, it may delay the refund process.
If any of the above conditions apply, the items will be returned to you at an additional cost.
Notes:
If a customer rejects a package without a valid reason and causes us to incur losses, the refund may not be fully processed, and each case will be handled individually.
We offer multiple return addresses for international customers. Before proceeding, please ensure that you submit a Return Request and receive approval. Once approved, we will provide the necessary instructions along with the correct return shipping address.
Please return the merchandise to our warehouse in Sydney, Australia.
Please return the merchandise to our warehouse in Chicago, the United States.
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.
Please return the merchandise to our warehouse in Coalville, the United Kingdom.
Please return the merchandise to our warehouse in Singapore.
Please return the merchandise to our warehouse in Tokyo.
Please return the merchandise to our warehouse in Taipei City.
Please return the merchandise to our warehouse in Hong Kong, China.
Notes:
① We do not accept returns for items that have not been processed and approved first.
② Please do not return items to the address shown on the received parcel.
Customers are responsible for shipping costs, customs, taxes, and any other fees.
It typically takes 7-10 business days to process the return after receiving your package. If your item qualifies for a refund, the funds will be credited to your original payment method within 1-3 business days after processing.
目前僅限澳洲的顧客退回商品至我們的實體店。提交退貨申請後,請攜帶購買憑證(如截圖)、退貨商品和退貨表格至我們的澳洲門店。如符合退款資格,退款金額將在處理後的 3-5 個工作日內退回到您的原支付方式。
GOELIA ON GEORGE
Suite 2. Level 6
The Dymocks Building
428 George Street Sydney,
NSW 2000
Australia
聯繫人: FENGBU LIU
電話: 02 9221 8884
營業時間:
週一至週三、週五至週六:上午 9:30 - 下午 6:00
週四:上午 9:30 - 下午 8:00
若要在星期日退貨,請提前預約。我們建議您撥打上述號碼以獲得個性化協助。或者,您也可以點擊下面的按鈕進行預約,但可能會有處理延遲。
預約退貨
We do not accept returns for items delivered more than 15 days ago, as per our return policy.
However, you can reach out to our customer service at support@goelia.com.au for further assistance.
Exchanges can be requested before your order has shipped. Please contact our Customer Care Team at support@goelia.com.au as soon as possible.
Once your order has been shipped, we do not currently offer exchanges. You may return the item(s) for a refund and place a new order.
We currently offer shipping labels only for orders within the United States, and the cost will be deducted from your refund. If you have any questions, please contact us via email at support@goelia.com.au. We will respond within 24 hours.
1. Click the 'Start A Return' Button below (returns can be made within 15 days of receiving the item).
2. Enter your order number and email address or phone number to locate your order.
3. Select the item(s) you wish to return, specify the reason, and submit the request online.
Once your return or refund request is submitted, we will notify you of the status by email.
●RETURN & REFUND: After we approve your return request, you will receive the 'Return Details' by email.
1. Please write the order number and email address on a piece of paper (or the after-sales service card) and include it in the package.
2. Once the courier has shipped, provide the logistics company and tracking number on the refund request page.
3. If your item qualifies for a refund, the funds will be returned to the original payment method within 7-10 business days of processing.
Note:
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and affix it to the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.
●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.
Note:
Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@goelia.com.au
Please submit your return request within 15 days of receiving your package.
Customers are responsible for the shipping costs, customs duties, and taxes.
It typically takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be credited back to the original payment method within 1-3 business days of processing.
① Goods that have been washed;
② Items with damage caused by the customer;
③ Incomplete items, such as removed hang tags, washed marks, or missing accessories;
④ Items stained with makeup, perfume, cigarettes, deodorant, hair, or any other substances that affect resale value;
⑤ Items that were clearly marked as non-returnable at the time of purchase (Final Sale items);
⑥ Items outside the after-sales service period;
⑦ Items for which postage has not been prepaid (COD postage is not accepted);
⑧ If you do not include your email and order number on the return, it may delay the refund process.
If any of the above conditions apply, the items will be returned to you at an additional cost.
Notes:
If a customer rejects a package without a valid reason and causes us to incur losses, the refund may not be fully processed, and each case will be handled individually.
We offer multiple return addresses for international customers. Before proceeding, please ensure that you submit a Return Request and receive approval. Once approved, we will provide the necessary instructions along with the correct return shipping address.
Please return the merchandise to our warehouse in Sydney, Australia.
Please return the merchandise to our warehouse in Chicago, the United States.
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.
Please return the merchandise to our warehouse in Coalville, the United Kingdom.
Please return the merchandise to our warehouse in Singapore.
Please return the merchandise to our warehouse in Tokyo.
Please return the merchandise to our warehouse in Taipei City.
Please return the merchandise to our warehouse in Hong Kong, China.
Notes:
① We do not accept returns for items that have not been processed and approved first.
② Please do not return items to the address shown on the received parcel.
Customers are responsible for shipping costs, customs, taxes, and any other fees.
It typically takes 7-10 business days to process the return after receiving your package. If your item qualifies for a refund, the funds will be credited to your original payment method within 1-3 business days after processing.
目前僅限澳洲的顧客退回商品至我們的實體店。提交退貨申請後,請攜帶購買憑證(如截圖)、退貨商品和退貨表格至我們的澳洲門店。如符合退款資格,退款金額將在處理後的 3-5 個工作日內退回到您的原支付方式。
GOELIA ON GEORGE
Suite 2. Level 6
The Dymocks Building
428 George Street Sydney,
NSW 2000
Australia
聯繫人: FENGBU LIU
電話: 02 9221 8884
營業時間:
週一至週三、週五至週六:上午 9:30 - 下午 6:00
週四:上午 9:30 - 下午 8:00
週日:需預約
若要在星期日退貨,請提前預約。我們建議您撥打上述號碼以獲得個性化協助。或者,您也可以點擊下面的按鈕進行預約,但可能會有處理延遲。
預約退貨
We do not accept returns for items delivered more than 15 days ago, as per our return policy. However, you can reach out to our customer service at support@goelia.com.au for further assistance.
Exchanges can be requested before your order has shipped. Please contact our Customer Care Team at support@goelia.com.au as soon as possible.
Once your order has been shipped, we do not currently offer exchanges. You may return the item(s) for a refund and place a new order.
We currently offer shipping labels only for orders within the United States, and the cost will be deducted from your refund. If you have any questions, please contact us via email at support@goelia.com.au. We will respond within 24 hours.
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