GOELIA E-Gift Card

1. What can I use the gift card for?

Gift cards can be used to directly offset the payment amount for orders, including shipping fees, until the balance is fully utilized.

2. Where can I purchase a gift card? Where can it be used?

Gift cards can be purchased online and used in the online store corresponding to the currency of the card. (Gift cards purchased on goelia.sg may have specific usage conditions. Please consult customer service for details. Note: Gift cards are not valid in physical stores.)

3. Can I use discounts when purchasing a gift card?

Discounts cannot be applied to gift card purchases. If your order includes other items, the discount will only apply to those items.

4. Can I use the gift card myself or give it to someone else?

Yes, gift cards can be purchased for personal use or as a gift for family and friends.

5. What should I be mindful of when gifting a gift card?

When purchasing a gift card as a gift, please ensure the recipient's email address is entered correctly. The gift card will be linked to the specified email address. The recipient can view the gift card details by logging into their account or checking their email.

6. Does the balance on the gift card expire?

No, the remaining balance on the gift card will not expire after redemption.

7. What if the order exceeds the gift card balance?

If the order total exceeds the current balance of the gift card, the gift card balance will be applied first, and the remaining amount can be paid using other payment methods.

8. Where can I check my gift card balance and transaction history?

You can provide your gift card number to customer service, and they will inform you of the balance after checking.

9. Can I return or exchange a gift card after purchase? Can it be redeemed for cash?

Gift cards are non-refundable and cannot be exchanged for cash unless required by law. If a product purchased with a gift card is refunded, the refund amount will be credited back to the gift card balance.

10. Can I recharge a gift card?

Recharging a gift card is not supported.

11.What if I forget my gift card number?

You will need to contact the purchaser of the gift card and ask them to reach out to customer service to retrieve the card number.

12.Can I send a gift card to someone who lives in a different country?

The gift cards can be redeemed by users who reside in all the shipping countries in GOELIA and can be redeemed in any currency based on the local exchange rate at the time of purchase.

For further assistance, please contact our customer service team. The terms and conditions for eGift Card usage are subject to final interpretation by GOELIA.